FAQ
FREQUENTLY ASKED QUESTIONS
COVID 19 UPDATE
During the COVID19 pandemic, we remain dedicated to the health and safety of our employees and our valued customers. Cycling is a great way to stay active while practicing social distancing. If you decide to ride outdoors, we encourage you to visit the CDC site to take the necessary precautions to protect yourself and others during this time. With this in mind, we’ve also added a few FAQs brought on by this topic:
Can I continue to place orders?
Yes, we will remain open 24/7 online at tsdbicycles.com
Will my order arrive on time?
Our carrying partners FedEx and UPS have made changes to their services to safely deliver your orders to your door. There may be some delays due to these changes. If you need any assistance with tracking your order, please contact our Customer Service team.
Can I still return or exchange items?
You will still be able to return your bike (in new, unridden condition) within 30 days for a full refund, minus the cost of shipping.
Can I still cancel or edit my order?
Yes, if you have placed an order, we may be able to cancel the order if we receive the cancellation within a 60-minute window of order processing. Please give us a call as soon as you have made the decision that you no longer want the order. Contact us with any order cancellations at support@tsdbicycles.com
Why did my order get canceled?
Occasionally, all or part of an order will be canceled. Order canceling usually occurs because of one of the following reasons:
- Out of stock items
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
If your order is canceled, you’ll receive an email explaining the details. You won’t be billed for any canceled items.